Privacy Policy for Neurodiverse Resource
Last Updated: January 4, 2025
Introduction
Neurodiverse Resource (“we,” “us,” or “our”) is committed to protecting the privacy and personal information of our users. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information in compliance with Quebec’s Law 25 and other applicable privacy laws.
Contact Information
For any questions or concerns regarding this Privacy Policy or our data practices, please contact our Privacy Officer:
Email: [email protected]
Address: 255 rue du Bosquet, Pincourt, Québec J7W0K4, Canada
Personal Information We Collect
We collect personal information that you provide directly to us, including:
- Contact information (name, email address, phone number)
- Family information (children’s names, ages, and neurodevelopmental needs)
- Service preferences and requirements
- Payment information
Purpose of Collection
We collect personal information for the following purposes:
- To provide respite and activity-specific support services
- To match families with appropriate support workers
- To communicate with you about our services
- To process payments and maintain accounts
- To improve our services and develop new offerings
- To comply with legal and regulatory requirements
Consent
We obtain explicit, informed consent before collecting, using, or disclosing your personal information. You have the right to withdraw your consent at any time, subject to legal or contractual restrictions and reasonable notice.
Use and Disclosure of Personal Information
We use and disclose your personal information only for the purposes for which it was collected, unless we obtain your consent to use it for other purposes. We do not sell or rent your personal information to third parties.
We may share your information with:
- Our employees and support workers, as necessary to provide our services
- Service providers who assist in our operations (e.g., payment processors, IT services)
- Government authorities or law enforcement, when required by law
Data Retention
We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by law. We have established retention schedules and securely destroy personal information when it is no longer needed.
Security Measures
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction.
Your Rights
Under Quebec’s Law 25, you have the right to:
- Access your personal information
- Request corrections to your personal information
- Withdraw consent for the use of your personal information
- Request the deletion of your personal information
- Receive information about the use of your personal information
- Data portability
To exercise these rights, please contact our Privacy Officer using the information provided above.
Privacy Impact Assessments
We conduct privacy impact assessments for any new or modified activity involving the collection, use, or disclosure of personal information.
Data Breach Notification
In the event of a privacy breach that poses a risk of serious harm, we will notify affected individuals and the Commission d’accès à l’information du Québec in accordance with Law 25 requirements.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The most current version will be posted on our website with the effective date.
Complaint Process
If you have concerns about our privacy practices, please contact our Privacy Officer. If your concern is not resolved to your satisfaction, you may file a complaint with the Commission d’accès à l’information du Québec.
By using our website and services, you consent to the terms of this Privacy Policy.